Question 1

View our instructional videos here

Question 2

What are digital certificates?

Accepted Answer

Digital Certificates are the digital equivalents of paper-based certificates.​ They document the completion of a task by providing proof in the form of a certificate that can be viewed on a mobile device or a computer, can be shared on social media, sent through email, or printed on paper. Here are some types of digital certificates:
​
Certificate of Accomplishment
Certificate of Achievement
Certificate of Attendance
Certificate of Completion
Diploma
Leadership Award
Membership Certificate
Top Sales Consultant
Training Program Certification
Sponsor Acknowledgement
and many more…

Question 3

How much does Gutenberg Certs cost?

Accepted Answer

We offer plans to fit various user’s needs.
For more details visit our pricing page. For a custom plan please contact us here.

Question 4

How do I Sign up or log into my account?

Accepted Answer

In order to issue credentials, you need to create an issuer account. Click on the "Log in" button displayed on the upper, right corner of the Gutenberg Certs webpage, and then, if you are a new issuer with Gutenberg Certs, click on Sign Up and enter all the required information. Once your account is created, you can start issuing certificates.
In order to have access to send certificates from Zoom meetings or webinars you will need to have a valid, and payable Zoom account. The attendees list from Zoom will include: first name, last name, email, and time spent in the Zoom meetings or webinars.
Once you install the plugin into Zoom, your Gutenberg Certs account is automatically created and you need to enter just the password in our platform.

Question 5

How do I design my certificate template?

Accepted Answer

You can custom design your digital certificates by creating different templates.
Add your own logo, signature, layout / template and customized text while previewing live the design of your certificate. Save your template for future use.

Question 6

How do I issue certificates?

Accepted Answer

Log into the Dashboard and go to the Issue Certificates wizard (3 Steps).
Select or design your template. 
Select Recipients: spreadsheet, Zoom meetings or manual entry.
Send Certificates.
You can also:
View Issued Certificates
Revoke Issued Certificates
Re-send Issued Certificates
Customize your email template
and more!

Question 7

What is blockchain verification?

Accepted Answer

Gutenberg Digital Certificates are secured in blockchain, which means that they are tamper-proof, impossible to manipulate or corrupt.

Question 8

How does Gutenberg Certs integrate with Zoom?

Accepted Answer

Gutenberg Certs application is integrated with Zoom in order to allow the host to issue certificates at the end of a meeting/webinar.
 
For more information visit the Zoom Integration section.

Question 9

How do I automatically send Certificates of Attendance at the end of Zoom meetings and webinars?

Accepted Answer

In order to have the system automatically send certificates of attendance at the end of a meeting or webinar the following pre-requisites are required:
- The checkbox "Enable automated Certificates of Attendance" needs to be checked (in the Manage Account screen)

- A template needs to be created having this template name: Certificate of Attendance - Auto

- The description of the meeting/webinar needs to contain the word certificate (or certificates).

If all these 3 conditions are met, then at the end of the meeting/webinar all recipients will automatically receive a certifiicate of attendance.

Question 10

Can I use my own custom Microsoft Word Templates?

Accepted Answer

To upload your own custom Microsoft Word Template select the last option (Microsoft Word Certifiicate) in the Style drop down when creating a new template.

To download and modify some of our samples, from the Dashboard go to Manage Templates, then click View Sample Word Templates

Question 11

Can I customize the Emails sent to Recipients?

Accepted Answer

To customize the emails sent to the recipients, from the Dashboard go to Manage Templates, then click on the Edit Email Template icon for the template you want to modify:

The email editor will be displayed where you can edit the email subject, and the beginning and end of the email message:

Question 12

Have more questions?

Accepted Answer

Questions? Requests? Issues to report? Contact us here.

Knowledge Base